Last updated February 01, 2022
OUR CANCELLATION OR CHANGE OF ENROLMENT POLICIES
Super Heuristics offers a Refund Policy which is Fair and Equitable
Upon enrolling in a course with any educational institution a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.
Please note, changes in your circumstances are not the responsibility of Super Heuristics and neither can Super Heuristics be held liable for changes in your circumstances.
In a situation where a student wishes to cancel or change their enrollment, and as a measure of goodwill, Super Heuristics will allow the following options. A student may only take up one of these options once.
Please read the following options
Cancellation & Refunds: Online Training
For Self Paced Learning:
Raise refund request within 7 days of purchase of course. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
For Instructor Led Training:
Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
Refund request can be initiated by sending an email to firstname.lastname@example.org with a proof of your purchase stating that you require a refund.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days post intimation by the customer.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Super Heuristics reserves the right to revise the terms & conditions of this policy without any prior notice.
Note: All refunds will be processed within 10 working days after the refund request is approved by Super Heuristics.
If you have any questions concerning our return policy, please contact us at: